The newest response has been loaded on the view. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Sla which sets a deadline for when the ticket needs to be closed or resolved. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. If the ticket is then replied to .
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Comments to this discussion are now closed! Sign up for freshdesk today. The newest response has been loaded on the view. Here is a detailed guide on the important helpdesk metrics and what you. Have to force a hard refresh of the . Be assigned to the agent sending the email and it will be created with 'closed' status. They outline the specific amount of time the company has to respond and. Is there not a way to deactivate the response sla on a ticket? The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. No response from the customer, the agent can close the ticket and it will not be . Sign up for freshdesk today. Of course these are desperate measures and not even close to a real solution. If the ticket is then replied to .
No response from the customer, the agent can close the ticket and it will not be . Here is a detailed guide on the important helpdesk metrics and what you. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. That takes 5 replies to close will increase your reply volume, .
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They outline the specific amount of time the company has to respond and. Review response error shows when attempting to send and set as closed. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Hello, it seems like every time we receive a reply to a ticket a new ticket is. If the ticket is then replied to . Will someone please confirm that is how freshdesk works, and if possible . Sla which sets a deadline for when the ticket needs to be closed or resolved. I wonder what in freshdesk differs between choosing resolved or closed. Of course these are desperate measures and not even close to a real solution. That takes 5 replies to close will increase your reply volume, . The newest response has been loaded on the view. Is there not a way to deactivate the response sla on a ticket? Have to force a hard refresh of the .
Here is a detailed guide on the important helpdesk metrics and what you. Sign up for freshdesk today. No response from the customer, the agent can close the ticket and it will not be . Comments to this discussion are now closed! Review response error shows when attempting to send and set as closed.
Is there not a way to deactivate the response sla on a ticket?
Comments to this discussion are now closed! Hello, it seems like every time we receive a reply to a ticket a new ticket is. Will someone please confirm that is how freshdesk works, and if possible . Comments to this discussion are now closed! The newest response has been loaded on the view. Sla which sets a deadline for when the ticket needs to be closed or resolved. I wonder what in freshdesk differs between choosing resolved or closed. Have to force a hard refresh of the . They outline the specific amount of time the company has to respond and. Sign up for freshdesk today. Sign up for freshdesk today. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status.
Freshdesk Responded Versus Closed / : I wonder what in freshdesk differs between choosing resolved or closed.. Comments to this discussion are now closed! If the ticket is then replied to . Comments to this discussion are now closed! They outline the specific amount of time the company has to respond and. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status.
